Frequently Asked Questions
Authenticity
Are your handbags authentic?
At FashioNica, your trust is our highest priority. That is why we are unwavering in our commitment to ensuring the authenticity of every item in our shop. This dedication to quality means each bag undergoes a rigorous authentication process not once, but twice before reaching our customers.
We partner with Entrupy, the industry leader in authentication services. Entrupy uses a state-of-the-art system that combines cutting-edge AI software with professional authenticators who have over 20 years of experience. The technology analyzes highly magnified images of each bag, comparing them against millions of records in an extensive database. This AI continuously learns and adapts, keeping pace with the evolving world of luxury goods.
Entrupy’s scientifically proven approach ensures every item is thoroughly authenticated and certified. To provide our clients with complete confidence and peace of mind, we stand by the authenticity of our products with a 100% money-back guarantee.
Ensuring authenticity is a cornerstone of FashioNica’s mission, with every item we sell undergoing rigorous verification.
Sourcing
Where are your products sourced?
Sourcing is our specialty, and we take immense pride in it. Our bags are not sourced from a single magical location; instead, they come from a variety of places, including consignment shops, vetted clients, online third-party platforms, and a network of luxury vendors worldwide. This network is built on trusting relationships with high integrity and a stringent authentication process that meets our standards.
Our global team excels in procuring everything from current classics to ultra-rare vintage pieces from the archives. Each item is sourced with care, reflecting current trends and suggestions from our bag community, and upholding our core philosophy: “We won’t stock it if we wouldn’t rock it."
Do you offer personal sourcing services?
While we don't source items for individual clients, we are always eager to know what our bag community is eyeing. Your preferences guide us in sharing trends with our global network of vendors, enabling us to bring those specific items to you in future bag drops. Contact us if there is a style you want to see in a future Bag Drop!
Condition
How can I tell the item condition?
Each item is accompanied by detailed descriptions and high-quality images to give you a clear understanding of what to expect. At FashioNica, we meticulously inspect each item, and if any notable flaws exist, we note them in the conditions section of the listing.
Please keep in mind that each piece carries its own unique history, often reflected in its imperfections. By choosing pre-loved items, you not only continue their story but also make a thoughtful and eco-friendly choice for the planet.
Condition Guide:
Kindly note that each piece has been lovingly pre-owned, carrying with it a unique history that may be reflected in its subtle imperfections. Unless explicitly noted, these items may not be in pristine condition. We carefully inspect each item and disclose any significant flaws. We encourage you to review all detailed photos to ensure you fully appreciate the character of your chosen item.
Mint:
Item appears unused, new, with or without tags and/or original packaging.
Excellent:
Item appears lightly used, clean, with very slight wear.
Very Good:
Item displays some noted signs of wear, but still has ample life left.
Good:
Item displays moderate signs of wear, some flaws mentioned in the description or highlighted in photos.
Fair:
Item displays obvious flaws or signs of wear. Opting for a fair condition item presents a chance for substantial savings.
* Some of our items are accompanied by their original tags, dust bags, boxes, and authenticity cards. Such inclusions will be clearly listed in the item description.
Shipping
When will my order be shipped?
Please allow 3-5 business days for your order to be processed for shipping. Shipping costs are calculated at checkout.
FashioNica cannot guarantee delivery by a specific time, as delays may occur due to weather or other factors beyond our control.
How is my order shipped?
Due to the value of our items, all orders over $500 are defaulted to ship with signature-required insurance. If you are unable to sign for your package, you can request to have it held for pickup with the courier. Once a request is approved by the courier, bring your tracking number and a government-issued ID to collect your package.
Please note: By waiving the signature requirement, you accept full financial responsibility for the item once it leaves the FashioNica facility.
Do you ship internationally?
Yes, we offer international shipping to multiple countries. To check if we ship to your country, look for your country in the currency dropdown. This dropdown is located in the navigation panel and in the footer of the site. If your country is not listed there, we currently do not offer shipping to your location. All international orders are shipped via DHL.
How much is it to ship internationally?
Shipping charges are calculated during checkout based on your location and the weight of your order. You will see the exact shipping cost before completing your purchase.
How does customs work and who is responsible for paying duty fees?
Customs is a government agency responsible for regulating the flow of goods into and out of a country. For items purchased in our store, customs and duty fees are paid upfront at the time of purchase. These fees are automatically calculated based on your location and the item you are purchasing. This ensures that you will see the total cost, including all applicable duties and taxes, before you complete your purchase.
What items are ineligible to ship internationally?
- Endangered Species Materials: Handbags made from materials derived from endangered species, such as certain exotic leathers (e.g., alligator, crocodile, snake skin) protected under CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora), require special permits or may be completely prohibited.
Before purchasing an item, it is essential to check the specific import regulations of your destination and ensure that the item complies with all legal requirements.
Can I pick up my item locally?
During checkout, you can choose to pick up your item in Orange County, California. Pickup is available by appointment only, Monday through Friday, between 9 AM and 6 PM PT. You will receive an email notification when your order is ready for pickup. To arrange an appointment, please contact us and wait for a confirmation to ensure availability. Please bring a government-issued ID to collect your package.
Payment
Do you offer payment plans?
Yes, payment plans are offered via the ShopPay payment option at checkout. If you are having issues with this option, please contact us.
Do you charge sales tax?
Sales tax is determined at checkout based on the tax rate for the zip code of your shipping address. If you request a change to your shipping address, the sales tax rate will be recalculated according to the new zip code. Any additional sales tax charges incurred must be settled in full before your order can be shipped.
FashioNica is required by law to charge sales tax on orders shipped to the following states:
Arizona, California, Florida, Georgia, Illinois, Maryland, Massachusetts, Nevada, New Jersey, New York, Texas, Virginia and Washington.
Returns/Cancellations
Can I return or cancel my order?
We understand the excitement of purchasing a bag when the drop goes live. However, please make sure you are confident in your purchase before checking out. Due to the unique nature of our sourcing and carefully curated inventory, all sales are final. We strive to give every client a fair opportunity to buy their desired item—before completing your purchase, please review the bag carefully, as indicated in the notice at checkout.
In rare and specific circumstances, cancellation requests will be reviewed, and if accepted, a 3.3% restocking fee will be deducted.
* For additional details, please review our Terms of Service.